Frequently Asked Questions
Have questions? You’re not alone.
Starting therapy can feel like a big step, and it’s natural to have questions. Below are answers to some of the most common questions I receive. If you don’t see your question here, please don’t hesitate to contact me.
Do you offer telehealth?
Yes. All therapy sessions are conducted through a secure, HIPAA-compliant telehealth platform, allowing you to attend from the comfort and privacy of your own home.
I currently provide telehealth services to clients located throughout the state of Indiana.
What issues do you help with?
I work with adults and couples experiencing a variety of concerns, including:
- Trauma and PTSD
- Anxiety
- Depression
- Relationship and couples concerns
- Stress and burnout
- Life transitions
- Self-esteem
- Grief and loss
If you’re unsure whether your concerns are a good fit, feel free to reach out. I’d be happy to answer your questions.
Do you provide therapy in Spanish?
Yes. Therapy is available in both English and Spanish.
How long are therapy sessions?
Most therapy sessions last approximately 53–60 minutes.
What happens during the first appointment?
The first session is an opportunity for us to get to know one another. We’ll discuss what brings you to therapy, your personal history, your goals, and any questions you may have about the therapy process.
There is no pressure to share everything during the first session. We’ll move at a pace that feels comfortable for you.
What is your approach to therapy?
Every person is unique, so I tailor therapy to your individual needs and goals. My approach is collaborative, compassionate, and practical.
I believe therapy should provide both support and honest feedback. Together, we’ll work to understand what’s keeping you stuck, build practical skills, and create meaningful, lasting change.
Do you accept insurance?
Please contact me for current insurance and payment information. If I’m not in-network with your insurance plan, I can discuss private-pay options and answer any questions you may have.
What if I’m nervous about starting therapy?
Feeling nervous is completely normal. Many people worry about what to say or whether therapy is right for them.
You don’t need to have everything figured out before your first appointment. My role is to provide a welcoming, judgment-free environment where we can begin wherever you are.
What is your cancellation policy?
If you need to cancel or reschedule your appointment, please provide at least 24 hours’ notice whenever possible.
Appointments canceled with less than 24 hours’ notice or missed without notice may be subject to the full session fee.
Is therapy confidential?
Yes. What we discuss in therapy is confidential except in situations where disclosure is required or permitted by law, such as concerns about immediate safety or certain forms of abuse. These limits to confidentiality will be reviewed during your first appointment.
How do I get started?
Getting started is simple.
You can call, text, or email me to ask questions or request an appointment. I’ll be happy to discuss your needs and help determine whether we’re a good fit.
Phone: (219) 765-5113
Email: therapybyjacky@gmail.com
I look forward to hearing from you.
Therapy by Jacky 